Refund & Returns Policy

📋 Return Policy Overview

At Gentle Monster Australia, we stand behind the quality of our premium eyewear. We offer a comprehensive 30-day return policy to ensure your complete satisfaction with your purchase.

✅ Eligible Returns

Items We Accept for Return:

• Unworn sunglasses and optical frames in original condition
• Items with all original packaging, cases, and accessories
• Products with original tags and protective films intact
• Items purchased within the last 30 days
• Defective or damaged items (any time within warranty period)

Item Type	Return Window	Condition Required	Refund Type
Regular Sunglasses	30 days	Unworn, original packaging	Full refund
Prescription Glasses	14 days	Unworn, custom lenses	Store credit
Limited Edition	30 days	Unworn, all accessories	Full refund
Sale Items	14 days	Unworn, original packaging	Store credit only

❌ Non-Returnable Items

Items We Cannot Accept:

• Worn or used eyewear showing signs of wear
• Items without original packaging or cases
• Customized or personalized products
• Items damaged due to misuse or normal wear
• Products returned after 30 days without defect claims
• Items with removed or damaged authenticity tags

🔄 How to Return Your Order

Follow these simple steps to initiate your return:

💰 Refund Information

Refund Processing:

• Inspection Period: 2-3 business days after we receive your return
• Refund Processing: 5-7 business days after approval
• Refund Method: Original payment method used for purchase
• Partial Refunds: May apply for items not in original condition

Refund Amounts:

Condition	Refund Amount	Shipping Refund
Perfect condition	100% purchase price	Original shipping refunded
Minor wear/missing accessories	80-95% purchase price	No shipping refund
Defective item	100% + return shipping	Full shipping refund

🔧 Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right immediately:

What We Cover:

• Manufacturing defects in frames or lenses
• Items damaged during shipping
• Missing parts or accessories
• Incorrect items sent

Our Response:

• Free return shipping via prepaid label
• Priority processing (1-2 business days)
• Full refund plus return shipping costs
• Option for immediate replacement
• Expedited shipping for replacements

🌏 International Returns

For customers outside Australia, special considerations apply:

Additional Requirements:

• Customs declaration must list items as "returned goods"
• Include copy of original invoice with return
• Extended processing time: 7-14 business days
• Customer responsible for return duties and taxes

Shipping Recommendations:

• Use trackable international shipping service
• Declare accurate value for customs
• Consider shipping insurance for high-value items
• Keep all shipping receipts until refund is complete

🔄 Exchanges

Looking to exchange your Gentle Monster eyewear? Here's how:

Exchange Options:

• Size/Color Exchange: Same model, different specifications
• Style Exchange: Different model of equal or higher value
• Credit Exchange: Store credit for future purchases

Exchange Process:

• Follow the same return process outlined above
• Specify desired exchange item in your return request
• Pay any price difference for higher-value items
• Receive refund if exchanging for lower-value item