Terms & Conditions

1. Introduction and Acceptance

Welcome to Gentle Monster Australia ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website gentlemonsteraustralia.com and the purchase of our premium designer eyewear products. By accessing our website or making a purchase, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to update these Terms at any time without prior notice. Your continued use of our website constitutes acceptance of any changes.

2. Company Information

Gentle Monster Australia is operated by:

3. Products and Services

3.1 Product Information

We specialize in authentic Gentle Monster designer eyewear, including sunglasses and optical frames. All products feature UV400 protection and are sourced from authorized distributors. While we strive for accuracy, product images and descriptions are for illustrative purposes and may not reflect exact specifications.

3.2 Availability

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse service to any customer. In case of unavailability, we will notify you promptly and offer suitable alternatives or a full refund.

3.3 Pricing

All prices are displayed in Australian Dollars (AUD) and include applicable taxes. We reserve the right to change prices without notice. The price charged will be the price displayed at the time of your order confirmation.

4. Ordering and Payment

4.1 Order Process

By placing an order, you offer to purchase products subject to these Terms. All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraudulent activity
• Failure to meet our verification requirements

4.2 Payment Methods

We accept the following payment methods:

• Visa and Mastercard credit/debit cards
• PayPal
• Other payment methods as displayed at checkout

Payment must be received in full before order processing. All transactions are processed securely using industry-standard encryption.

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping options within Australia and internationally. Shipping costs and estimated delivery times are displayed at checkout and may vary based on destination and selected service.

5.2 Delivery

Delivery times are estimates only and may be affected by factors beyond our control. We are not liable for delays caused by courier services, customs procedures, or other external factors. Risk of loss passes to you upon delivery to the specified address.

5.3 International Shipping

International customers are responsible for all customs duties, taxes, and import fees. We are not responsible for delays or additional charges imposed by customs authorities.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day return policy for unworn items in original condition with all packaging and accessories. Custom or prescription items cannot be returned unless defective.

6.2 Return Process

To initiate a return, contact our customer service team. You will receive return instructions and a prepaid return label where applicable. Return shipping costs may be deducted from your refund unless the return is due to our error.

6.3 Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Original shipping charges are non-refundable unless the return is due to our error.

7. Warranty and Defects

7.1 Product Warranty

All Gentle Monster products come with a manufacturer's warranty against defects in materials and workmanship. The warranty period varies by product type and is specified in the product documentation.

7.2 Warranty Claims

To make a warranty claim, contact our customer service team with proof of purchase and details of the defect. We will repair, replace, or refund defective products at our discretion. The warranty does not cover damage from misuse, accidents, or normal wear and tear.

8. User Responsibilities

8.1 Account Information

You are responsible for maintaining accurate and current account information. You must protect your account credentials and notify us immediately of any unauthorized use.

8.2 Prohibited Uses

You may not use our website for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include but are not limited to:

• Fraudulent transactions or chargebacks
• Automated data collection or scraping
• Circumventing security measures
• Uploading malicious code or content

9. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and trademark laws. The Gentle Monster brand and related trademarks are owned by their respective holders. You may not use our intellectual property without explicit written permission.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, we exclude all liability for any direct, indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the relevant product or service.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

13. Governing Law and Disputes

These Terms are governed by the laws of New York, USA. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New York.

13.1 Dispute Resolution

We encourage resolution of disputes through direct communication with our customer service team. If a dispute cannot be resolved informally, it may be subject to binding arbitration or court proceedings as permitted by law.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Gentle Monster Australia regarding your use of our website and services.