Shipping Information
Fast, secure delivery of your Gentle Monster eyewear across Australia and worldwide
Shipping Methods & Costs
We offer multiple shipping options to ensure your Gentle Monster eyewear reaches you safely and on time:
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $12.95 (FREE on orders $200+) | ✅ Included |
| Express Shipping | 2-3 business days | $19.95 | ✅ Included |
| Priority Express | 1-2 business days | $29.95 | ✅ Included |
| Same Day (Sydney/Melbourne) | Same day | $49.95 | ✅ Real-time tracking |
🎉 FREE SHIPPING
Enjoy complimentary standard shipping on all orders over $200 AUD within Australia!
Order Processing
Processing Times
All orders are carefully processed and prepared for shipment within our secure facility:
- In-Stock Items: 1-2 business days
- Pre-Order Items: 3-5 business days
- Custom/Prescription: 7-10 business days
- Holiday Periods: Up to 3 additional days
Important Note
Orders placed after 2:00 PM AEST on business days will be processed the following business day. Weekend orders are processed on the next business day.
Delivery Zones
We deliver Gentle Monster eyewear to locations across Australia and selected international destinations:
Metropolitan Areas
Cities: Sydney, Melbourne, Brisbane, Perth, Adelaide
Delivery: 1-3 business days
Same Day: Available in Sydney & Melbourne CBD
Regional Australia
Coverage: All regional towns and cities
Delivery: 3-7 business days
Remote Areas: Additional 2-3 days
International
Countries: New Zealand, UK, USA, Canada, Singapore
Delivery: 7-14 business days
Shipping: From $35 AUD
Order Tracking
Stay updated on your order every step of the way with our comprehensive tracking system:
Order Confirmed
Receive confirmation email with order details
Processing
Your order is being prepared and quality checked
Shipped
Tracking number sent via email and SMS
Delivered
Package arrives at your specified address
Track Your Order: Use your tracking number on our website or the carrier's website for real-time updates.
Shipping Policies
📍 Delivery Address
- Ensure your shipping address is complete and accurate
- We deliver to residential and business addresses
- PO Box delivery available for standard shipping only
- Signature required for orders over $300
📦 Packaging
- All items packaged in premium Gentle Monster branded packaging
- Eco-friendly materials used wherever possible
- Protective padding ensures safe delivery
- Discreet packaging available upon request
🚫 Shipping Restrictions
- Some remote areas may have extended delivery times
- International shipping restrictions apply to certain countries
- Custom duties and taxes may apply for international orders
- Weather conditions may cause delays during extreme events
Need Help with Your Shipment?
Our customer service team is here to assist you with any shipping questions or concerns.